Privacy Policy
Last Updated: March 15, 2025
At ShineSurgeFlow, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our hybrid blockchain education services. We're committed to transparency and complying with Taiwan's Personal Data Protection Act.
Information We Collect
We gather different types of information depending on how you engage with our platform. Some of it you give us directly, and some we collect automatically as you browse.
Personal Information You Provide
When you sign up for our programs or contact us, you might share:
- Name, email address, and phone number
- Mailing address (No. 15號, Lane 700, Buzi Rd, Beitun District, Taichung City, or your location)
- Educational background and professional experience
- Payment information for course enrollment
- Communication preferences and feedback
Technical Information Collected Automatically
Our systems collect certain technical data to improve your experience:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referral sources and navigation patterns
- Learning progress and course completion data
How We Use Your Information
We don't collect data just for the sake of it. Everything we gather serves a specific purpose in delivering quality blockchain education.
Primary Uses: Processing enrollments, delivering course materials, communicating about your learning progress, and improving our educational offerings based on real feedback.
- Managing your account and course registrations
- Sending important updates about your programs
- Providing technical support when you need it
- Analyzing how people use our platform to make it better
- Complying with legal requirements in Taiwan
- Preventing fraud and maintaining security
Data Storage and Security
Your information is stored on secure servers with multiple layers of protection. We use industry-standard encryption and regularly update our security measures.
Security Measures
- SSL/TLS encryption for data transmission
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your data
- Automated backup systems to prevent data loss
- Employee training on data protection practices
While we take extensive precautions, no system is completely immune to security risks. We can't guarantee absolute security, but we're constantly working to minimize vulnerabilities.
Data Retention Periods
We don't keep your information forever. Here's how long we typically retain different types of data:
| Data Type | Retention Period |
|---|---|
| Active student records | Duration of enrollment plus 3 years |
| Course completion certificates | Permanently (for verification purposes) |
| Payment transaction records | 7 years (tax compliance requirement) |
| Marketing communications data | Until you opt out or 2 years of inactivity |
| Technical logs and analytics | 12 months maximum |
Sharing Your Information
We're not in the business of selling your data. But there are specific situations where we might share it with trusted partners or when legally required.
Service Providers
We work with third-party companies that help us run our platform. These might include payment processors, email service providers, and hosting companies. They only get access to what they need to do their job, and they're contractually obligated to protect your information.
Legal Requirements
Sometimes we have to share information to comply with Taiwan law, respond to legal processes, or protect our rights and the safety of our users.
We will never share your personal data for marketing purposes with third parties without your explicit consent.
Your Rights Under Taiwan Law
Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it within 15 days.
Correct Inaccuracies
If any of your information is wrong or outdated, you can ask us to fix it immediately.
Delete Your Information
You can request deletion of your data, though we may need to keep some records for legal compliance.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances.
Data Portability
Request your data in a structured format to transfer to another service provider.
Withdraw Consent
If we're processing your data based on consent, you can withdraw it at any time.
How to Exercise Your Rights
Send an email to info@shinesurgeflow.com with your request. We'll verify your identity and respond within 15 days. There's no fee for most requests, though we might charge for excessive or repetitive requests.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how people use our site.
Types of Cookies We Use
- Essential Cookies: Required for the site to function properly. You can't opt out of these.
- Performance Cookies: Help us understand which pages are popular and how visitors navigate our site.
- Functionality Cookies: Remember your preferences like language settings.
- Analytics Cookies: Provide insights into user behavior so we can improve our content.
You can control cookies through your browser settings, but disabling certain cookies might affect your experience on our site.
International Data Transfers
Our servers are primarily located in Taiwan, but some of our service providers operate globally. When your data moves across borders, we ensure it's protected through:
- Standard contractual clauses approved by data protection authorities
- Verification that receiving countries have adequate data protection laws
- Additional security measures during data transmission
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 16 without parental consent. If you believe we've inadvertently collected data from a minor, contact us immediately at info@shinesurgeflow.com and we'll delete it.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes were made.
Continuing to use our services after changes take effect means you accept the updated policy.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we'll notify you within 72 hours of discovering it. We'll explain what happened, what data was affected, and what steps we're taking to address the situation.
Questions About Privacy?
If you have questions about this policy or how we handle your data, we're here to help.
Email: info@shinesurgeflow.com
Phone: +886 4 2663 3392
Address: No. 15號, Lane 700, Buzi Rd, Beitun District, Taichung City, Taiwan 406
We typically respond to privacy inquiries within 2 business days.